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FAQ



Question:  What are your shipping rates and policies?
 
Answer: Orders totally $100.00 or more are shipped free within the United States. 
Orders totally less than $100.00 are shipped with
rates that are based on weight....

Standard Domestic Rates                         Priority Domestic Rates
3-5 Business Days for Delivery                      2-3 Business Days for Delivery
.01 Lbs - .75 Lbs = $3.65                         .01 Lbs - 1.5 Lbs = $6.50
.76 Lbs - 1.5 Lbs = $6.50                         1.51 Lbs. - 3 Lbs = $8.50
  1.51Lbs - 3 Lbs = $8.50                         3.01 Lbs. - 6 Lbs. = $12.00
  3.1 Lbs - 6 Lbs = $12.00                         6.01 Lbs. and over = $15.00
  6.01 Lbs and over = $15.00                                                                

                                                     Standard International to Canada                         International Global Standard                                                         
 
                                                                  2-7 Days for Delivery                                  1-2 Weeks for Delivery
                                                               .01 Lbs - 1 Lbs. = $7.50 US                           .01 Lbs - 1 Lbs = $14.00 US
                                                            1.01 Lbs - 2 Lbs = $12.00 US                          1.01 Lbs. - 2 Lbs = $21.00 US
                                                         2.01 Lbs - 3.99 Lbs = $18.00 US                        2.01 Lbs - 3 Lbs = $25.00 US
                                                         4.00 Lbs - 5.50 Lbs = $32.00 US                       3.01 Lbs - 4 Lbs. = $32.00 US
                                                            5.51 Lbs and up = $65.00 US                           4.01 Lbs. and up = $65.00 US

We know that shipping rates are higher than any of us want them to be, but please be assured that we do our best to find the greatest value in shipping for each of our customers.  Occasionally we are able to ship to selected zones at a reduced rate.  If this occurs with your order we are happy to refund the unneeded portion of the shipping charges you paid.
 
All orders are shipped within 1 business day unless you are otherwise contacted

Question: Do you ship to Military Bases outside of the US?
Answer: Yes, I  will am happy to ship to APO and FPO addresses. One of the reasons for setting up the shopping cart on the Internet was to afford individuals the opportunity to order our products. "Our family lived in Brandon, Suffolk, England for three years while my husband filled his US Air Force assignment at RAF Mildenhall.  I missed having good quilt shops close by, so I'm glad I can make these kits and fabrics easy for all of you to order.

Question:  I live in the St. Louis Area.  May I pick-up my order at the shop to save shipping cost?
Answer:  Yes you may.  However we ask that you pick your purchase up within 1 week and give us a call before stopping by to be sure we are here.  618-624-3645


Question: How do I know my credit card information will be secure?
Answer: You can shop at www.aroundtheblockquiltersshop.com with confidence. We have partnered with Complete Merchant Solutions, a leading payment gateway, to accept credit cards and debit cards safely and securely for our customers.  CMS makes it a priority to maintain the highest level of security measures and controls to protect sensitive data and we are diligent in remaining compliant with all government and industry regulations.  We are PCI Compliant.


Question:  What is included in your Quilt Kits?
Answer:  Unless stated otherwise, each quilt kit contains the pattern and the fabric (100% Cotton) to complete the quilt top and the binding to match.  Some kits may also contain backing and/or accessories such as buttons or trims.

Question:  Why does the shopping cart still show up after I have completed the check out process?
Answer:  I don't know why!  I have spoken to the 'gurus' about it and they have assured me it is meant to be that way - so the customer can see what was purchased.  Seems a little silly to me but there you go. If you have received an email confirming the transaction then you can be assured that the order went through successfully.  If it bugs you to have the shopping cart stay up in the corner you can make it go away by setting all of the quantities ordered to zero then clicking update.  This will make the shopping cart box go away but will not affect any completed transactions.

Question:  I'm having trouble with the coupon code.  Is there a secret to it?
Answer:  Not a secret - but a correct sequence.  You must put the code in before going to the checkout page.  (You can back-up if you have already gone too far.)  The shopping cart box appears in the upper right-hand side of the screen when you add anything to it.  Notice within this box a prompt to enter Coupon Code or Promo Code. When you click on this it will open up a window with the special spot to type in your code.  Type it in - submit or continue - and the discount will appear when you check out.

Question: Is your shop smoke-free?
Answer:  Yes! You will not have to worry about your fabrics arriving smelling like smoke - or any other unpleasant smells.

Question: What are your refund and return policies?
Answer:  We care about giving you both quality service and quality products.  Please contact us within 10 days of receiving your goods if you believe we have made an error on your order.  If the error is ours we will work with you to correct it if possible, or offer a refund if we can't correct the error.

Question:  What is your Privacy Policy?
Answer:  We hold your individual information dear and never, ever sell it or pass it on to any one or any organization.  You're safe with us!



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